Frequently Asked Questions

PatiTracker is a location and activity tracking system for dogs and cats. It combines location tracking, activity monitoring and other protection features, giving you peace of mind whenever you unleash your pets, making sure your pets are healthy, safe and happy.

The PatiTracker can be purchased through our website and purchasing points in Turkey.

A PatiTracker pet tracker works at any range as long as there is a phone signal, more specifically GSM (2G/GPRS) network coverage. An internet connection on your mobile phone is needed.

PatiTracker is recommended for most dogs and large cats with weight of 3.5 kg and up.

Yes. PatiTracker can be used for most dogs and large cats with weight of 3.5 kg and up.

To determine if your PatiTracker is connected to a phone network, you can check your pet’s status card in the Map screen, if it is greyed out which means that that your PatiTracker tracker is offline. Or you can press the power button on your tracker, if the LED flashes red, it indicates it is offline. If this occurs, please try the following troubleshooting.

For PatiTracker:

1. No SIM card inserted. Solution: insert a supported SIM card and try again.
2. The SIM card is not supported. Solution: try a supported SIM card from here.
3. No credit on your SIM card or the credit is low. Solution: top it up and try again.
4. The 2G phone network is temporarily unavailable. Solution: check with the service operator if the 2G network is temporarily unavailable. If it is then wait till it becomes available and retry.
5. The SIM card is damaged. Solution: get a replacement SIM card and try again. You can diagnose this by inserting the SIM card to your mobile phone, turning off the WiFi to try if you can browse websites successfully.
6. Hardware fault. Solution: reset your tracker by following the answer to the next question.

For PatiTracker GPS Pet Tracker:

Check the subscription status on ‘Profile->User Profile->PatiTracker-S subscription plans->Subscription status->Subscription details' and make sure it is active. Please renew it if it is expired. Once the subscription is renewed, please allow up to 24 hours to update.

Hardware fault. Solution: reset your tracker by pressing and holding the power button for 15 seconds.

If you experience a hardware malfunction on your PatiTracker device that shouldn't normally occur, such as the light being always on or no response when pressing the power button, please try the following to reset it: Press and hold the power button for 15 seconds. Then, press and hold the power button again for 3 seconds for a normal power-on.

Firstly use a pen or a pin to carefully PULL the SIM card slot cover out (do not pierce through the hole). Secondly insert the SIM card into the SIM card slot, and make sure the plastic side of the SIM card faces towards the front panel. The SIM card is spring loaded so you should hear a click sound once the SIM card is secured. Finally, replace the slot cover. Please make sure the slot cover is completely shut for the best water proofing.

Firstly use a pen or a pin to carefully pull the SIM card slot cover out (do not pierce through the hole). Secondly press the SIM card inward and release, the SIM card should then pop outward. Pinch it between your fingers and remove it completely. Finally replace the SIM card slot.

Follow the quick start guide to set up your PatiTracker tracker. Around 30 seconds after power up, press the power button, if the LED flashes blue then it means your SIM card works. If the LED flashes red it means that your tracker is not connected to a 2G phone network. Wait for a couple of minutes and press the power button again, if the LED still flashes red then follow the answer to the next question for a fix.

Please note that some SIM cards can take up to 24 hours to synch the data service.

Firstly please install the PatiTracker App on your smartphone. Then follow the registration wizard to register your PatiTracker account and your pet. During the registration of your pet, you will be prompted to activate your PatiTracker tracker.

A good GPS signal.

Yes, PatiTracker requires a good phone signal to send requests and receive tracking information. Without a phone signal, you would not receive any tracking information, nor operate the tracker.

What you need to do is to de-activate the current device from your pet first, then activate the new one to him/her profile.

Please follow the instructions on the quick start guide to attach your PatiTracker tracker to your pet’s collar. To get the most accurate activity readings please make sure the tracker is tightened on your pet’s collar and it is not in a loose state.

The PatiTracker can be attached to any collar or harness of suitable width.

PatiTracker combines GPS, cellular technology to provide the most accurate positioning and location tracking services. PatiTracker uses GPS signals as the primary means to estimate your pet’s locations, it generally provides an accuracy of less than 10 metres. When GPS signals are not strong enough to be picked up due to environmental factors such as indoor or underground, or the GPS receiver is in cold start state. Depending on the signal strength of the cell tower, the accuracy of this can range from a few metres to several kilometres.

When GPS signal is present, for example outdoor, the accuracy is generally less than 10 metres (32 ft). When GPS signal is poor, i.e. indoor, underground, cloudy weather, or dense forest, the accuracy will be degraded to a few metres to several kilometres.

The accuracy of PatiTracker’s locations varies depending on what type of signals it receives. When GPS signal is present, for example outdoors, the accuracy is generally less than 10 metres (32 ft). When GPS signal is poor, i.e. indoors, underground, cloudy weather, or dense forest, it can vary.

To improve the location accuracy, please try the followings:

1. Request location update(s) when your pet is outdoors.
2. Turn on the live tracking mode until it receives the GPS signal.
3. Remove anything that covers the tracker, i.e. clothes, as it can potentially block/attenuate the GPS signal.

PatiTracker App uses GPRS phone signal to communicate with the tracker. If the phone signal is poor due to poor coverage, temporary network issue or environmental factors, you may experience intermittent service disruption. However, it should reconnect to the network once the signal becomes better, and you can check your pet’s trip and activity during that period.

PatiTracker App uses GPRS phone signal to communicate with the tracker. If the phone signal is poor due to poor coverage, temporary network issue or environmental factors, you may not receive update on the tracking information.

The active hours your pet has spent in a day is estimated based on the physical data you entered when you register your pet: type, breed, age and weight, as well as the step counts recorded by your PatiTracker tracker. Your tracker's active hour count will reset each night at midnight and begin counting immediately thereafter.

The rest hours your pet has spent in a day is estimated based on the duration of zero step count recorded by your tracker. Your tracker's rest hour count will reset each night at midnight and begin counting immediately thereafter.

The distance your pet has travelled in a day is estimated based on the physical data you entered when you register your pet: type, breed, age and weight, as well as the step counts recorded by your tracker. Your tracker's distance will reset each night at midnight and begin counting immediately thereafter.

The activity data takes up to every 15 minutes to update. It also gets updated when there is a location update.

3 months.

Please note that the battery life can be impacted significantly by the cellular coverage. If the cellular reception is poor, like being indoors with thick walls, PatiTracker would boost its power to try to receive the weak cellular signal, hence more power would be consumed. You may check the cellular signal strength that your device receives through your pet's status card.By selecting the WiFi which covers where your pet stays most of time can significantly improve the battery life.

PatiTracker’s battery can last up to 5 days for regular use. The battery life is impacted by the GPS and cellular signal strength, as well as the amount of usage.

PatiTracker sends a low battery alert to the PatiTracker App when its battery level is less than 15% to remind you to charge it.

Press the power button, if the LED flashes and you hear a sound, then your PatiTracker tracker is on. Please note that this rule does not apply when it is charging. During charging, when the power button is pressed, you can still hear a sound and the LED will flash.

A full charge takes 2.5 hours. We recommend to use 5V, 0.5-1A power adapter to charge it.

There are two alerts you expect to receive:

1. Virtual fence alert – when your pet leaves and return to a safety zone.
2. Low battery alert –when your PatiTracker tracker’s battery level is lower than 15%.

In the user profile, you can find:

1. User information: username; email account for registration; contact number, address.
2. Subscription information: Subscription plan(s) and status for your PatiTracker device(s);
3. Settings: Settings for language, notifications and map.

Each of your pet will have his/her own pet profile. In the pet profile, you will find:

1. QR code: up to 6 persons will be add to Family Pet Care list by scanning this QR code;
2. Pet information: pet’s name; type; breed; sex; age; weight; Activity goal and last location; Family Pet Care list;
3. Advance setting: registered device ID; safety zone(s); and firmware version;

Wherever there is network connection on your iPhones, Android phones, tablets, Apple and Samsung smart watches, where the PatiTracker App is installed.

"Unfortunately, the PatiTracker app does not support changing the email address. If you want to change your login information, you will need to create a new PatiTracker account.

PatiTracker App is compatible with Apple’s iOS 13.0 or later, and Google’s Android 9.0 or later.

1. View live location and steps of all pets.
2. Turn on/off live tracking, light and alarm function.
3. PatiTracker Voice control.

To get the download link, you can either scan the corresponding QR code printed on the box by using your smartphone, or search for ‘PatiTracker’ in either Apple’s App Store or Google’s Play store on your smartphone. Follow the instructions to install the PatiTracker App on your smartphone.

To register a PatiTracker account, you are required to provide a valid email address to receive the verification code. You can also choose to register with your Facebook account. Please follow the registration wizard to register your PatiTracker account and your PatiTracker tracker.

There is no limit on PatiTracker account.

PatiTracker's family pet care feature lets you invite up to 6 people to track your pet's location and activity. Each person can monitor up to 4 pets and can:

• Check your pet’s current and past locations;
• Track your pet’s activity;Receive alerts;
• Turn on and off all location modes;

• However, they cannot
• Modify your pet’s profile;your pet’s safety zones;
• Update your pet’s ID audio;your pet’s device;

Please note that your family and friends must have the PatiTracker App installed in their smartphone and register their own PatiTracker account before joining your pet’s family.

There is a share button on the pet profile page. From here, you can share the relevant QR code with the person you want to invite.

TYou can manage your pet’s family by editing their nickname or removing them from your pet’s care list. You can do so on the ‘family pet care list’ screen, which can be accessed by tapping the ‘Family pet care’ option on your pet’s profile screen, or the bottom of your pet’s ID code screen.
PATITRACKER YOUTUBE WEBSITES: https://www.youtube.com/watch?time_continue=486&v=CAuoqxVz2pc&feature=emb_logo https://www.youtube.com/channel/UCFH3EJ55ggAmhiHbMKz59xw